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DBS ID Verification questions

DBS ID Verification queries:

DBSID1.  What ID documents do I need to see to complete the ID verification? 

The identity of DBS Applicants  must be verified by authorized Application Managers/ID Checkers.

In order for their Application to be submitted for processing, applicants must show their Application Manager/ID Checker some original ID documents that meets the list of Acceptable ID.

Click here for further information.

DBSID2.  What am I supposed to do in the ID section? 

Your role as Application Manager/ID checker is to validate the applicant's ID.  

You must verify the applicants ID in accordance with the DBS ID Checking Guidelines.

You need to cross-check the applicant's personal details that they have entered on their DBS application form with the ID documents they have provided you to check.

Their details that have been entered on the DBS application form (which you can view by clicking on the Application tab of the form) must match the details on their ID documents, in order for you to complete their ID validation.

Please refer to the DBS Application Manager guidebook for instructions and screen-shots. A web-link indicating where you can download this guidebook was provided to you in your Welcome email when you registered.


DBSID3.  System won’t accept Driving Licence Number? Why?

The driving licence is a 16 digit number starting with the first 5 letters of the applicant's surname.

The driving licence number is coded so it matches the individual's names and DOB and gender.

The DBS application system cross-checks this against the information entered on the Basic DBS Application Form. If there is a mismatch the system will not accept it.

Check the following when entering the Driving Licence Number onto the online DBS Form:

  1. First 5 letters: Ensure these are entered as letters, not numbers.  They must match the first 5 letters of the applicant's surname as entered on the DBS application form. Please note if the surname is less than 5 letters the number 9 will replace the 5th letter.
  2. 6 number digits on Driving Licence:  First and last numbers are the year of birth. Second and third numbers are month of birth. (Note: in the case of female driving licence holders, ‘5’ is added to the second digit, this means that the second digit will be 5 or 6). The fourth and fifth digits are the day of the month of birth. - Check the DOB and gender entered on the DBS Application Form match those on the driving licence.
  3. Gender:  check the gender entered on the DBS Application Form is correct
  4. DOB:  check DOB is entered correctly on the DBS application and matches the DOB on the DL
  5. First and Middle Names:  If the driving licence shows a first name and a middle name, these names must be entered in the corresponding fields on the DBS Application Form (ie: first name in the forename field and middle name in the middle name field).  The names entered on the online DBS Application Form must match the names on your driving licence
  6. Finally, the number is 16 digits long starting with the first 5 letters of the applicant's surname.  Enter it as one long number, no spaces.

An example is provided here *Please note:  We have no affiliation with this website and are not responsible for its content.


DBSID4.  Route 2 External ID Validation check, what is the process?

DBSID5. Route 3b fingerprints - what is the process?

If you are unable to verify the applicant's ID via Route 1, Route 2 or Route 3 of the DBS ID Verification process, you have 2 options:


1.  You withdraw his/her online application and they complete a paper DBS application form and consent to their finger-prints being taken (route 3b) or...

2.  The applicant applies for a UK provisional driving licence or a new passport so you can approve their ID via Route 1.


Route 3b (the paper route) can seriously delay the processing time of DBS applications.  Many of them take a number of months to process.  We do not recommend this option.  Other customers in this situation have asked the applicant to get a driving licence/passport instead as these documents can be obtained quickly in comparison to the Route 3 DBS processing time.

If you choose route 3b please contact us to request a paper DBS application form.


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