Digital ID Checks

1. What is a Digital ID check?

A Digital ID check is a fully digital ID check. It allows an employer to remotely check a candidate's ID for DBS or Right to Work purposes.

Digital ID checks remove the need to see the person's ID documents. Individuals can provide the same information digitally instead of showing you physical ID documents.

We have partnered with TrustID, a certified IDSP, to provide Digital ID checks for Basic, Standard & Enhanced DBS applications and also for Right to Work purposes.

2. How can Digital ID Checks help?

• Make Checks from Anywhere

Verify people's identities remotely and obtain proof of Right to Work whenever and from wherever suits them and you.

• Less Work:

Eliminates the need for manual checking, photocopying, or storing of ID documents.  No inputting of ID details! For DBS applications, the ID section on the DBS application form is auto-completed for you.

• Saves time:

The individual can verify their ID digitally quickly and easily from anywhere, 24 hours a day, 7 days a week, through a secure internet connection.

• Safe & Less Risk: 

Digital Identity Verification technology (IDVT) is approved by the UK Government.  You’re not at risk of accepting fake ID documents.

• Reliable:

Digital ID checks are consistently carried out against a set scope of requirements every time; there’s no risk of human error.  Using Identity Verification Technology (IDVT) helps identify suspicious, incorrect, and fake identity documents, protecting employers from fraudulent candidates.

• Quality:

A Digital ID check scans biometric data, so it is more thorough than a physical check.

• Quick:

Digital ID checks often take minutes to complete.

3.  Digital ID Check Prices

• We provide Digital ID checks for our DBS customers and employers who wish to use our Digital ID checking service as a standalone option, even if they obtain their DBS checks elsewhere.
• We offer Clear and Transparent pricing.
• Pay per check.
• No set-up fees.
• No upfront minimums.
• No contractual tie-in.
• Includes current address check *DBS Digital ID checks only.
• View our prices here

4.  How long do the results take and how do I get them?

Results often take minutes.  It takes a few minutes to request a check and a few minutes for a candidate to complete it.

You’ll receive an automatic email notification as soon as a digital ID check is complete, and you’ll be able to check the status of the ID check and download the PDF Digital ID check report for your records from your secure online account.

5. Is Mayflower Disclosure Services a certified Identity Service Provider (IDSP)

No.  For Digital ID checking, it is compulsory to use a certified digital IDSP (Identity Service Provider).

We have partnered with TrustID, a certified IDSP, to provide you with a Digital ID checking service that is seamlessly integrated with our software. 

TrustID are an industry-leading identity validation business, founded in 2013.  They are ISO27001 accredited and their Digital ID services meet the GPG45 Standards for Medium and High level Confidence, as required by the UK Government. 

6. What is the Digital ID check Process?

6a:How to start a DBS Digital ID check (plus optional combined Right to Work check, if required):

Our DBS Digital ID checks are seamlessly integrated with our online DBS software. 

There are 2 x ways you can initiate a DBS Digital ID check:

1st Option:  Send your applicant an email invite from your Application Manager Dashboard :

You can opt to add a Digital ID check to a DBS application invite so the applicant receives a link to create their DBS application and complete their Digital ID check at the same time:

2nd Option. The applicant creates their online DBS application, and then you initiate a Digital ID check when the application reaches the "ID check" stage.

6. Applicant is sent a Digital ID check invite email from [email protected]

7. Applicant follows instructions provided and downloads the TrustID App - See Demo here: https://vimeo.com/895778024/3d6613f567?fl=pl&fe=sh

8. Applicant captures a “selfie” for biometric face checks, and scans the microchip on their Passport

9. TrustID returns the Digital ID report in PDF format, including confirmation of the result: Pass or Fail

10. TrustID populates the ID section of the DBS application form.

11. Employer is notified of the Digital ID result by email

12. Employer downloads the PDF Trust ID report for their records (recommended)

13. Employer submits the onlineDBS application for processing

How to start a Stand-alone Digital ID check (ie: no DBS application):

Click here to view/download Stand-alone Digital Right to Work check instructions.

7. What are the possible RESULTS of a Digital ID check?

There are 3 x possible results:

1. PASS: The candidate's ID has been verified.  
   • Log in and Open the application
   • Download the PDF Digital ID check from the "Documents" tab and save it in your records
   • If this is part of a DBS application, complete Section Y and follow the on-screen prompts to submit it for processing.
2. FAILED ADDRESS CHECK (partial pass): The candidate's ID has been verified, but not their current address.
   • Log in and Open the application
   • Download the PDF Digital ID check from the "Documents" tab and save it in your records
   • Click the "Complete address check" button
   • Confirm you have verified the applicant's current address and indicate which ID document you saw to do this.
   • Save the ID section
   • Complete Section Y and follow the on-screen prompts to submit it for processing.
3. FAIL: The candidate's ID could not be verified.
   • Log in and Open the application
   • Download the PDF Digital ID check from the "Documents" tab and save it in your records
   • Your Options:
     1. Try again - ask the applicant to complete a new Digital ID check: 
        • Click "Re-set ID check" and send a new digital ID invite
     2. Check the applicant's ID yourself 
        • Ask the applicant to provide the stipulated ID documents so you can verify their ID manually. Click here to view the List of Acceptable ID documents.
        • Click "Re-set ID check", select the manual ID check option and follow the on-screen instructions
     3. Cancel the application: Click "Withdraw" or "Pay & Withdraw"

Important Note: The PDF Digital ID result is stored on your online account for 6 months, after which it will be automatically deleted.  Once deleted, you will no longer be able to access it, so it is essential to download it from the Documents tab of the application.

8. Example Digital ID Reports - How do I interpret the Digital ID Report?

Please refer to the attached Digital ID sample report, which explains the different components of the Digital ID Report.

If the address verification failed, please take a look at question 9 below. 

9. How is the candidate’s address checked?

TrustID uses Equifax to check if the candidate's name is recorded at the address they have provided. 

Equifax has the most up-to-date UK address list for the market.

The applicant inputs their postcode and selects their address from a drop-down list (populated by Royal Mail).

Their name and address are checked against the following sources:

Sources:

• Open credit accounts
  • Bank and Building Society
  • Financial accounts
  • Retail, e.g., store cards
  • Mail order
  • Communications and utilities
  • Rental and leasing
• Electoral roll: Full Electoral Roll with monthly updates to check the Electoral Roll status.
• Phone directory
• CCJ or insolvency records

For address verification to “Pass”, the name and address of the person must match on two or more of the above sources.

A deceased check is also performed, to see if there are any records of the person being deceased. This is gathered from various sources, including government records, insurance data, probate services, registry offices and the deceased preference service. If a person appears on these lists, an alert will appear on the PDF report.

Note: Address verification is available for UK addresses only, including the Isle of Man, Jersey, and Guernsey.

10. Can we do a Digital Right to Work (RTW) check and a Digital DBS ID check at

the same time?

Yes, you can request a combined digital RTW check and a digital DBS ID check at the same time, saving 38% off the price of both checks if carried out separately.  

11. What ID documents does a candidate need for a Digital ID check?

It is dependent on the candidate's Nationality and the type of Digital ID check.

See the table below:

What is a Biometric Passport or Biometric ID Card?

Also known as an ePassport or eVisa, a Biometric Passport or Biometric Visa is a traditional paper passport/visa with an embedded microchip that holds the person's personal information, as well as their photograph. They were introduced due to the increasing threat of identity theft and terrorism, prompting many countries to enhance the security of their borders.

What does a Biometric Passport look like? 

A Biometric Passport can be identified by the gold camera logo at the bottom of the front cover:

What is a Share Code e-Visa?

A non-UK national can get their e-Visa Share Code here: https://www.gov.uk/prove-right-to-work

What if a candidate doesn't have the ID documents listed in the above table?

If a candidate doesn’t have the ID documents listed above, a Digital ID check cannot be carried out, but you can still verify their ID using the original face-to-face method, as this allows a wider selection of ID documents. 

Click here for guidance on face-to-face ID checking for DBS checks.

Click here for guidance on face-to-face Right to Work checks.

12. Do employers still need to verify original ID documents, even if a

Digital ID check is undertaken?

No, if your candidate has the ID required for a Digital ID check (see number 11 above) and passes the check, as an employer, you will not need to see or verify their original ID documents.

13. Can I continue to use the original face-to-face ID verification  process?

Yes, Digital ID checks are an alternative to the original method of manually checking ID documents during a face-to-face meeting with the candidate. Digital ID checking is being offered as an option. If you would like to continue using the manual face-to-face ID checking method, you can still do so.

14. Can I do Digital DBS ID checks myself, using my own IDSP?

Yes, Of Course.  If you use our DBS service but want to use your own chosen IDSP, you can.  This is available as an option when you complete the ID check section of the online DBS application.   You must ensure you use a certified IDSP, and the Digital ID check complies with the Government's DBS Digital ID requirements. 

Note: A digital RTW check cannot be used for DBS ID verification because it doesn't meet the required "confidence" level as stipulated by the Government.

15. How long is a DBS Digital ID check Valid For?  Can a DBS Digital ID

check be  Re-used?

The DBS Digital ID check can only be used for each specific DBS application; it cannot be reused.

16. Can we use a DBS Digital ID check for Right To Work (RTW)?

No, a DBS Digital ID check cannot be used for RTW checking.  You will need to request a separate RTW Digital ID check, and vice versa for DBS ID checking. 

You can do this through your online account at a different time, or you can request it at the same time as a DBS Digital ID check and save 38% on the total price.

17. How to re-send the Digital ID check Invite?

For data security reasons, Digital ID invites expire after 14 days.  If the candidate does not complete their digital ID check within 14 days of receiving the invitation, you can send them a new invitation.

To do this:

1. Log in and Open the application
2. Click the "RESEND GUESTLINK" button

The current Digital ID link will be cancelled, and the candidate will receive a new invite and a new Digital ID link.

18. How to Cancel a Digital ID check invite if you don't need the candidate to do

one anymore?

1. Log in and Open the application
2. Click the "WITHDRAW" button, or if this is a DBS application, you can complete the ID check manually by clicking the "RE-SET ID button

19. Other Questions?

Any other questions?  Please Contact Us

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