P1. How / Who pays for the applications
Payment must be made by the Organisation (account holder); our registered customer.
The default payment method is by debit/credit card or PayPal when you complete the Application Manager section for each DBS application.
Once you have paid via the Application Manager side, the DBS will be automatically submitted to us for processing.
If you wish to recover any monies paid by you in respect of your applications, this is a matter between you and the applicant. Any arrangements for the applicant to pay for their own DBS check should be made between your Organisation and the applicant.
In order to keep our prices low, we cannot accept alternative payment methods or provide bespoke invoicing services
P2. When will I receive my Paid Invoice (VAT receipt)?
Paid Invoices (VAT receipts) are manually created and issued by email from our Finance department.
They are issued by email to the Primary Manager of your account (or invoice contact if you nominated one).
Please note, you will normally receive the Paid Invoice relating to an application approximately one month after payment has been made.
In order to keep our prices low we cannot accept alternative payment methods or provide bespoke invoicing services
